The maintenance contract (AMC) service (for all type of Branded Servers, desktops, laptops, thin clients, workstations) is designed for business, for them who want maximum output from Computer Infrastructure and employees. By accepting such an agreement you can get more productivity, less expenditure for maintenance and up-gradation. For a fixed fee paid, all troubleshooting, problem-solving and diagnosis onsite are free.
In a situation where the machine goes down, we guarantee to attend your site as per urgency. The contract also includes regular site visits to carry out preventive maintenance procedures, to ensure downtime is kept to a minimum.
You will also receive unlimited advice and support to ensure you are getting the most from your current IT. Infrastructure both now and in the future.
Our technical support department provides prompt support by telephone, remote and onsite support from a single source, where and when you need it. To that end, our Annual Maintenance Contract (AMC) ensures that your hardware & software is always supported and up to date.
We offer annual maintenance services (AMC) to our customers from different industrial segments. Our Annual Maintenance package ensures that you get the highest level of support and service when you need it the most. We understand that your work cannot come to a standstill while you wait for technical support and service.
Priority Services for the customer who has AMC
• Preventive maintenance visits
• Priority Services for the customer who has AMC
• It is a one-time decision and saves valuable time
• Cost effective charges and quality service deliverables
• Trained Service professionals – A team of highly energetic professionals.
• Committed response time and repair time
• Technical support is available at your place within a short time
• Unlimited online support is offered during office hours through phone/ Internet
• We offer solutions to hardware problems, to reduce your machine’s downtime.
• During major breakdowns, we can provide standby parts if it is to be repaired through us/ to be replaced through us.
We serve you to get peripherals of Desktop Computer, Laptop and Network repaired at competitive charges in case of major breakdowns and arrange parts at best prices available in the industry.
We also set up and maintain Intranet and Extranet Networks and ISP Setups under the Guidance of your Internet/Network Service Provider.
SCOPE OF SERVICE (AMC)
“Vision Plus™ ” agrees to provide the following services under the agreement to keep systems in good working condition. Scheduled preventive maintenance will be done after every three months. Unscheduled, on-call corrective and remedial maintenance. Service to set rights the malfunction of the system. This includes a service support for all system/s (and its peripherals if Comprehensive AMC ) by Vision Plus™. Service Engineer will report same day of the telephone call on working days and in working hours time.
TERMS of AMC
This agreement is initially for one year from the date of signing the contract and shall be renewed at expiry, for further fixed periods each time. Unless specifically terminated by either party by giving one month written notice, prior to the end of maintenance contract period under the referred agreement.
Customer shall be responsible for providing proper electrical power source according to industry standard. Any damages due to deviations from these at the customer’s end will not be covered under this agreement. Customer shall provide, free of cost, adequate working space for Vision Plus™; personnel and adequate storage facilities for test equipment and spare parts etc. within the installation site. The customer will make the system available to Vision Plus™ for maintenance purposes at all reasonable times without any charge,
The customer shall not directly or indirectly, open, tamper, try to tamper with, or in any way, do any action will result in intruding with the hardware of the machine or make any modification to the stated configuration.
Customer shall not be entitled to assign the service agreement or any benefit of interest herein to other external agency without a prior written consent of Vision Plus™.
Under this contract service will be provided by Vision Plus™ and if any damage or fault occurs in the system due to clients negligence, Vision Plus™ will rectify that problem (and will charge for repair or replace components if Non-Comprehensive AMC is Signed.)
If on any ground or due to unavoidable circumstances the customer decides to terminate the contract before its expiry customer shall have to pay the balance amount of the total maintenance contract amount.
Both the parties are empowered to discontinue the contract with an advance notice of one month in case of any kind of dissatisfaction.
AMC charges have to be finalized by both the parties.
Payment mode has to be finalized at the beginning of the contract.
CHANGE OF LOCATION
In case of relocation of system Vision Plus, ™ shall levy relocation charges. The charges varying as to the nature of relocation & complexities involve in shifting the system.
In case of relocation of systems Vision Plus™ has the rights to revise the maintenance charges depending on the new location. In the event of the customer not abiding by any of these clauses. Vision Plus™ reserve the right to terminate the agreement & the customer will not be entitled to any compensation whatever in such case. Also, alums paid under this agreement shall stand for the field.
LIMITATION OF LIABILITIES
A Vision Plus™ liability under this agreement does not extend to:
Any external work that affects the performance of the machine, like a power supply cable from the main power source etc.
Repair or damage due to accident, transportation neglect, failure of or use of nonstandard electrical power.
Furnishing rubber parts, plates, supplies, painting or refurbishing machine, and making specification changes.
This instrument shall supersede any & all previous communication, both oral & written & the provision herein contained shall both be omitted added to or amended in any manner in writing & signed by both parties hereof.
On Call Basis Computer & Network Services and solutions
Computer Facility management is the main core of our business. We are specialized in the troubleshooting of Desktop Computers, Laptops, Servers, Network hardware and software on site. If your dedicated non-dedicated Servers, desktop computers, laptops, thin clients, workstations, printers, scanners or any other device is not working properly, or a bit of software, contact us to get it solved in stipulated time.
Vision Plus™ can provide your computer and network support at any time on a call basis. All you need to do is to give us a call If you need immediate assistance. We can send our skilled technicians to your site, We proud to say that we ourselves on delivering the fastest response possible, because we realize that downtime is very important. We apply various utility software tools to deliver the appropriate support for your organization.
We can also provide computer support on a regular basis and keeps everything is in order. You can avail of our computer repair services or maintenance services. Through our services and support, you can keep your computer systems as well as network up and running. To get maximum output from your productive employees.
Call Basis Services offerings are:
• Computer Hardware and Software Troubleshooting
• Repairing /Replacing Hardware Components
• Upgrading an Existing Computer & Server systems
• Anti-virus, Anti-spyware Protection
• Debug/ expand Computer Networks
• Computer Network (Wired and Wireless Network) Support
• Data Backup Restoration Support
• Software / Hardware Installation Support
• Support for all types Servers
If moving or expanding your office we also provide professional network cabling installations.
Networking services and solutions
We are skilled engineers to do wired and wireless network, We so design Network, Structured Cabling, Network Configuration, Expansion of Network, Wireless Network
We undertake network cabling using Optics Fiber Cable, CAT 5, CAT 6 cabling. We can undertake turnkey projects too for structured cabling. We also do the Wireless Networking.